D&S Technologies Hosted Phone System user guide
MAKE A CALL
Pick up handset and dial the number
Touch Speakerphone and dial the number
(Hot keypad) Dial the number
(If you hit the send (#)key after any of the above, it will immediately go through)
(You do not have to dial the 1 before any call. If you do, it will still go through)
TRANSFER A CALL
Attended Transfer
While live on a call touch the transfer soft key in your display. Dial the extension number you want to transfer to and the send (#) key. Once the party picks up, hit transfer again and hang up.
Blind Transfer
While live on a call touch the transfer soft key in your display. Dial the extension number you want to transfer to and the send (#) key. Hit transfer again and hang up.
Offsite Transfer
While live on a call touch the transfer soft key in your display. Dial the outside number you want to transfer to and the send (#) key. Once the party picks up, hit transfer again and hang up.
Transfer Direct to VM
While live on a call touch the transfer soft key in your display. Dial the extension number you want to transfer to and the (*) key. Hit transfer again and hang up.
PUTTING A CALL ON HOLD
Personal Hold
While live on a call, touch the Hold softkey in your display. Hit Resume, or the flashing line button to get the call back (caller will hear music on hold)
System Hold or (Park)
While live on a call, touch one of the Park buttons (Park 1 or 2). This will put the call on system hold. The button will turn Red on all system phones. Simply touch the Park 1 (or 2) button to get the call back. (caller will hear music on hold)
EXTENSION TO EXTENSION CALL
Simply dial the person’s extension number. Or if using Hot keypad, dial extension number and send (#) key.
CONFERENCE
While live on a call, touch the Conference softkey in your display, dial the second number and after they pick up, touch the Conference softkey again.