Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and midsized businesses. Intelligent Communications for small and midsized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications likeOne-X to deliver intelligence to users and customers. IP Office provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.
The Avaya IP Office is a highly modular system designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses. Built on Avaya latest advancements in converged voice and data technology, small to midsized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and midsized businesses with a choice of solutions to meet business efficiency and customer service requirements.
IP Office Business Benefits
Three IP Office Editions to Meet Your Distinct Business Needs
- Power User
- Mobile Worker
- Office Worker
- Customer Service Supervisor
- Customer Service Agent
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees’ personal numbers
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.