Hosted Phone PBX user guide

D&S Technologies Hosted Phone System user guide

MAKE A CALL

Pick up handset and dial the number

Touch Speakerphone and dial the number

(Hot keypad) Dial the number

(If you hit the send (#)key after any of the above, it will immediately go through)
(You do not have to dial the 1 before any call.  If you do, it will still go through)

 

TRANSFER A CALL

Attended Transfer

While live on a call touch the transfer soft key in your display.  Dial the extension number you want to transfer to and the send (#) key.  Once the party picks up, hit transfer again and hang up.

Blind Transfer

While live on a call touch the transfer soft key in your display.  Dial the extension number you want to transfer to and the send (#) key.  Hit transfer again and hang up.

Offsite Transfer

While live on a call touch the transfer soft key in your display.  Dial the outside number you want to transfer to and the send (#) key.  Once the party picks up, hit transfer again and hang up.

Transfer Direct to VM

While live on a call touch the transfer soft key in your display.  Dial the extension number you want to transfer to and the (*) key.  Hit transfer again and hang up.

 

PUTTING A CALL ON HOLD

Personal Hold

While live on a call, touch the Hold softkey in your display. Hit Resume, or the flashing line button to get the call back (caller will hear music on hold)

System Hold or (Park)

While live on a call, touch one of the Park buttons (Park 1 or 2). This will put the call on system hold. The button will turn Red on all system phones. Simply touch the Park 1 (or 2) button to get the call back. (caller will hear music on hold)

 

EXTENSION TO EXTENSION CALL

Simply dial the person’s extension number. Or if using Hot keypad, dial extension number and send (#) key.

 

CONFERENCE

While live on a call, touch the Conference softkey in your display, dial the second number and after they pick up, touch the Conference softkey again.

Download the HPBX phone user guide